How we handle enquiry, sales and export data

1. Who is responsible for your data

INO Trucks is responsible for the personal data processed through this website, public enquiry forms, sales communication, customer documents and related stock services.

This Privacy Policy explains what we collect, why we use it, who we may share it with, how long we keep it and which rights you have under applicable data protection law.

2. Personal data we collect

When you browse the website or submit a form, we may collect your name, email address, telephone number, company name, buyer type, message content, stock item of interest, seller details, export destination details and communication preferences.

When a sale progresses, we may also process billing details, delivery or collection information, identity or company information needed for checks, proforma details, invoice details, payment records and document history.

Technical data may include IP address, browser type, device information, page visits, form source, security logs and basic website analytics where enabled.

3. How we collect data

We collect data directly from you when you submit an enquiry, request a callback, ask for a proforma, request export support, offer stock to us, use the portal or contact us by phone, email or WhatsApp.

We may also receive information from payment providers, transport partners, inspection partners, export agents, public registers, business verification sources or other parties involved in a transaction.

4. Why we use your data

We use personal data to respond to enquiries, identify the right stock item, confirm availability, prepare proformas, issue invoices, record payments, arrange collection, support export requests and manage after sales communication.

We also use data to operate the website, maintain security, improve service quality, meet accounting and tax duties, handle complaints and protect our legal position.

5. Legal bases for processing

We process enquiry and sales data where it is necessary to take steps before entering into a contract or to perform a contract with you.

We process some data for our legitimate interests, including responding to business enquiries, keeping sales records, improving our service, preventing misuse and protecting our business.

We process certain records to comply with legal obligations, including tax, accounting, fraud prevention and regulatory duties. Where we ask for consent, you may withdraw it at any time.

6. Data sharing

We do not sell personal data.

We may share relevant information with service providers who support our website, hosting, database, email, document generation, payment, accounting, storage, security and customer communication systems.

Where needed for a transaction, we may share relevant details with inspection partners, transport providers, shipping or haulage partners, customs agents, insurers, legal advisers, banks, payment providers, public authorities or other parties involved in collection, delivery or export.

7. International transfers

Some service providers or operational partners may process data outside the Netherlands or the European Economic Area.

Where this happens, we aim to use appropriate safeguards required by data protection law, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

8. How long we keep data

We keep enquiry records for as long as needed to answer the request, manage the sales process and maintain a useful communication history.

Transaction records, invoices, payment records and accounting data may be kept for the period required by tax, accounting and legal obligations.

Where data is no longer needed, we delete it, anonymise it or restrict access according to our operational and legal requirements.

9. Security

We use technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include access controls, system logging, secure hosting, password protection, backups, role based permissions and internal handling rules.

No website or system can be guaranteed completely secure, so you should contact us if you believe your information has been misused or exposed.

10. Cookies and website analytics

The website may use necessary cookies or similar technologies to operate core functions, protect the site and remember basic preferences.

If analytics or marketing cookies are introduced, we will provide the required information and choices where required by law.

11. Your privacy rights

Depending on the situation, you may have the right to request access to your personal data, correction, deletion, restriction of processing, objection to processing and data portability.

Where processing is based on consent, you may withdraw consent. Where processing is based on legitimate interests, you may object and we will assess the request according to applicable law.

Some rights may be limited where we must keep data for legal obligations, contractual records, fraud prevention, dispute handling or legitimate business reasons.

12. How to make a privacy request

Send your request using the contact details on this page. To protect your information, we may ask you to confirm your identity before responding.

We aim to respond within the period required by applicable data protection law. If a request is complex, we may need extra time and will explain this where required.

13. Complaints

If you are not satisfied with how we handle your personal data, please contact us first so we can review the issue.

You may also contact the Dutch Data Protection Authority, Autoriteit Persoonsgegevens, or another competent supervisory authority.

14. Automated decisions

The website is not intended to make solely automated decisions that produce legal or similarly significant effects for visitors or buyers.

Sales decisions, proformas, invoices, reservations and export support requests are reviewed through our sales and operational process.

15. Links to other websites

The website may link to third party websites, payment services, map services, transport partners or communication platforms.

We are not responsible for the privacy practices of those external websites or services. You should read their privacy information before using them.

16. Updates to this policy

We may update this Privacy Policy when our website, systems, sales process, service providers or legal duties change.

The latest version will be published on this page with the updated date shown above.