Terms for stock enquiries, sales and export support

1. Scope of these terms

These Terms of Service govern use of the INO Trucks website, public stock listings, enquiry forms and related sales communication.

They apply to visitors, buyers, sellers and trade contacts who browse stock, submit enquiries, request proforma invoices or contact the sales team.

If a signed sales agreement, proforma invoice, invoice or export document contains specific terms, those specific terms apply first for that transaction.

2. Website use

You may use this website for lawful stock research, sales enquiries, export support requests and related communication with our team.

You must not misuse the website, interfere with its security, attempt unauthorised access, submit false information, copy data at scale or use the site in a way that harms other users or our systems.

3. Stock listings and product information

Listings for vehicles, trailers, parts and general products are provided for information and enquiry purposes.

Images, descriptions, mileage, quantities, specifications, condition, location and pricing are prepared with reasonable care, but may change, contain errors or require sales team confirmation.

Availability is not guaranteed until confirmed in writing. A listed item may be sold, reserved, withdrawn, repriced or updated without prior notice.

4. Enquiries and sales workflow

Submitting an enquiry does not create a binding purchase contract or reservation.

The usual sales process is enquiry, proforma invoice, invoice and payment. The exact process may differ depending on the item, buyer type, export route and agreed payment terms.

You are responsible for providing accurate contact details, buyer information, destination information, shipping requirements and stock references when submitting an enquiry.

5. Proforma invoices and invoices

Proforma invoices are subject to stock availability, inspection, buyer checks, export requirements and written confirmation by the sales team.

A proforma invoice is not a tax invoice unless it clearly states otherwise. It is normally used to confirm intended sale details before final invoicing and payment.

An invoice becomes payable according to the payment terms stated on that invoice or in the written sales agreement.

6. Prices, taxes and payment

Prices shown online may exclude VAT, shipping, export documentation, inspection, registration, customs duties, import taxes, bank charges and other destination costs unless stated otherwise.

Payment must be made in the currency, amount and method confirmed by the sales team. We may wait for cleared funds before releasing stock, documents or collection instructions.

If payment is late, incomplete or reversed, we may pause delivery, cancel a reservation, recover costs or take any other lawful action available to us.

7. Inspection, condition and suitability

Used commercial vehicles, trailers, parts and equipment may show wear, prior use and age related condition.

Buyers should inspect the item, request extra information or arrange independent inspection before purchase where needed.

You are responsible for checking that an item is suitable for your intended use, destination country, local regulations, import requirements and operating environment.

8. Delivery, collection and export

Delivery, collection, shipping, haulage, port handling, customs clearance and export documentation are only included when expressly agreed in writing.

Where we assist with export or transport, we do so based on information provided by you and any third party carriers, agents, ports or authorities involved.

Unless agreed otherwise, risk, responsibility, insurance and destination costs pass according to the written sales terms, invoice terms or agreed Incoterms where used.

9. Returns, withdrawal rights and warranties

Your statutory rights are not limited by these terms where consumer law applies.

Business buyers are usually treated as trade buyers and may have different rights from consumers. Any commercial warranty, return approval or after sales support must be confirmed in writing.

Where a legal right of withdrawal applies to a consumer distance purchase, the buyer must follow the legal cancellation procedure and return requirements. Some goods, services or transactions may be excluded or subject to conditions under applicable law.

10. Selling stock to us

If you submit a seller enquiry, you confirm that the information supplied is accurate and that you have authority to offer the vehicle, trailer, part or equipment.

A seller enquiry does not oblige us to purchase the item. Any offer from us remains subject to inspection, ownership checks, market fit, documentation and written agreement.

11. Accounts, portal access and documents

If customer portal access is provided, you are responsible for keeping login details secure and for informing us if you suspect unauthorised use.

Documents shown through the portal or sent by email may include proformas, invoices, payment records and related sales information.

12. Intellectual property

The INO Trucks name, website design, logo, images, stock descriptions and other content are protected by intellectual property rights.

You may not copy, reproduce, scrape, publish, resell or commercially reuse website content without written permission.

13. Liability

We aim to keep the website accurate, available and secure, but we do not guarantee uninterrupted access or error free content.

To the fullest extent allowed by law, we are not liable for indirect loss, loss of profit, loss of business, loss of data, destination import costs or losses caused by reliance on unconfirmed website information.

Nothing in these terms excludes liability that cannot legally be excluded.

14. Privacy and communications

When you submit an enquiry or contact us, we process personal and business information so we can respond, prepare sales documents and manage the sales process.

Our Privacy Policy explains how we handle personal data, retention, service providers and data rights.

15. Governing law and disputes

These terms are governed by the laws of the Netherlands unless mandatory consumer protection rules require otherwise.

If a dispute arises, please contact us first so we can try to resolve it directly. If it cannot be resolved, the competent court or dispute body will be determined by applicable law and the agreed transaction terms.

16. Changes to these terms

We may update these terms when our website, stock process, legal duties or sales workflow changes.

The version shown on this page applies from the last updated date above, unless a written sales document states a different agreed version.